PRIVACY POLICY

Who We Are

Effective Date: 11/11/2026

Jaxon James LLC ("Jaxon James," "we," "us") is a couture bridal salon with showrooms in Los Angeles and New York City. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices you have.

We know finding your gown is a personal experience. Your measurements, wedding details and photos are shared only with the people who need them to serve you, and we never sell them.

It applies to information we collect through jaxonjamescouture.com, our appointment inquiries, our online shop, our emails and text messages, and our showrooms:

  • Los Angeles: 8231 W. 3rd St., Los Angeles, CA 90048

  • New York: 365 Broadway, New York, NY 10013

By using our website or services, you agree to the practices described here.

Information We Collect

Information You Give Us:

  • Appointment inquiries: your name, email, phone number, wedding date, and details you share about your style, budget and the gowns you are interested in. You may share these through our online booking forms, by phone or email, or with your stylist during your appointment.

  • Purchases and payments: your name, billing and shipping address, order details, gown sizing and measurements, and payment information. Online purchases are paid at checkout through Squarespace and its payment partners. Styling-fee payment links are processed through QuickBooks. We do not store full card numbers.

  • Sales contracts: when you purchase a gown in one of our showrooms, the name, address and contact information on your signed sales contract.

  • Newsletter signups: your email address.

  • Messages to us: anything you include when you contact us by email, phone, text or social media.

  • Photos and videos: photos of you in a gown, including measurement and customization photos, taken by our team during your appointment, and photos you send us.

  • Job applications: your name, contact details, resume and anything else you include when you apply through our Careers page.

Information From Others

A family member, friend or wedding planner may book an appointment or contact us on your behalf and share your details with us. Designers may also send us information about your order, such as production and delivery updates.

Information Collected Automatically

When you visit our website, we and our service providers collect information such as your IP address, browser and device type, pages viewed, links clicked, and the website that referred you. We collect this through cookies and similar technologies, described in Section 5.

How We Use Your Information

We use your information to:

  • Schedule, confirm and prepare for your appointments, and send you reminders and updates about your visit

  • Process styling fees, purchases, deposits and payments

  • Place your gown order with the designer, and coordinate fittings, pickup and delivery

  • Respond to your questions and provide customer service

  • Send you news about trunk shows, sample sales, new collections and offers, if you have signed up or agreed to receive them

  • Understand how people use our website so we can improve it

  • Review job applications

  • Protect against fraud, enforce our contracts and terms, and comply with the law

Photos + Videos: We take two kinds of photos. During your appointments, fittings and dress reveal, our team may take photos and videos of you in your gown, along with measurement and customization photos.. We share them with your designer or our operations team when needed and never post them publicly. Celebration photos, such as your "Say Yes" photo, are posted on social media only with your permission. If you send us photos to share or tag us in a post, we may reshare them. You can ask us to remove any photo at any time.

How We Share Your Information

We do not sell your personal information. We share it only as described below.

  • Designers: when you order a gown, we share your name, order details, sizing, measurements and wedding date with the designer so they can make and deliver your gown. Many of our designers are based outside the United States, so this information may be sent to and stored in other countries.

  • Alteration and preservation partners: if you use one of our partners, we share what they need to serve you.

  • Service providers: companies that help us run our business, such as our website host (Squarespace), payment processors (Squarespace for online checkout and QuickBooks for styling-fee payments), email marketing (Squarespace Email Campaigns), and website analytics (Squarespace Analytics). They may use your information only to provide services to us.

  • Legal and safety reasons: when required by law, or to protect our rights, property or safety, or that of our clients and team.

  • Business transfers: if Jaxon James is involved in a merger, sale or similar transaction, your information may transfer as part of it.

We do not use third-party advertising trackers on our website, and we do not upload client information to advertising platforms. Embedded content, such as our Instagram feed, may allow that platform to collect information about your visit, as described in Section 5.

Cookies, Analytics + Do Not Track

We use cookies and similar technologies to keep the website and shopping cart working, remember your preferences, and understand how visitors use the site. We use Squarespace's built-in analytics to understand site traffic. We do not use Google Analytics or advertising pixels such as the Meta Pixel.

When you first visit, a banner lets you accept all cookies, decline non-essential cookies, or choose which to allow. You can change your choice anytime by clearing cookies in your browser, which brings the banner back on your next visit, or by adjusting your browser settings. Blocking some cookies may affect how the site works.

Our website also shows our Instagram feed, and some pages link to partner sites such as Bella Belle Shoes using affiliate links. Those sites may set their own cookies and have their own privacy policies.

Do Not Track: some browsers send a "Do Not Track" signal. Because we do not use advertising trackers, our website does not change how it works in response to these signals.

Text Messages + Emails

When you book an appointment, you agree to receive text messages and emails about your visit, such as confirmations, reminders and follow-ups. These texts come directly from our showroom team. Message and data rates may apply.

You can stop texts anytime by replying to let us know or contacting your showroom. You can unsubscribe from marketing emails using the link at the bottom of any email. Even if you opt out of marketing, we may still contact you about your appointments, orders and payments.

We do not share your mobile number or text-messaging consent with third parties for their own marketing.

Your Choices

  • Marketing emails: unsubscribe using the link in any email.

  • Text messages: reply to let us know you would like to stop.

  • Cookies: use the cookie banner or your browser settings.

  • Access, correction or deletion: email us at la@jaxonjamescouture.com or nyc@jaxonjamescouture.com to ask what information we have about you, correct it, or ask us to delete it. We may need to keep some information, such as signed contracts and payment records, to meet legal and accounting requirements. To protect your privacy, we may need to confirm your identity before acting on a request. We will never treat you differently for making a privacy request.

Your California Privacy Rights

If you live in California, you may ask us once a year whether we have shared your personal information with third parties for their own direct marketing. We do not share personal information this way. To ask, email la@jaxonjamescouture.com with "California Privacy Rights" in the subject line.

Jaxon James does not currently meet the thresholds of the California Consumer Privacy Act (CCPA). If that changes, we will update this policy to describe the additional rights it provides.

Security, Retention and Children

  • Security: we use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please do not send full card numbers or other sensitive information by text, email or social media message. Access to client records is limited to team members who need them to serve you. If a security incident affects your personal information, we will notify you as required by law.

  • Retention: we keep client information for five years, unless a longer period is required to meet legal, tax or accounting requirements or to resolve a dispute. After that, we securely delete digital records and shred paper records.

  • Children: our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has shared personal information with us, contact us and we will delete it.

  • Other websites: our site links to designers, partners and social media platforms. We are not responsible for their privacy practices.

Changes + Contact

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the effective date at the top. If the changes are significant, we may also notify you by email or with a notice on our website.

Questions or requests about this policy:

  • Los Angeles: 8231 W. 3rd St., Los Angeles, CA 90048 · 323.337.4305 · la@jaxonjamescouture.com

  • New York: 365 Broadway, New York, NY 10013 · 917.344.9380 · nyc@jaxonjamescouture.com