RETURNS + REFUNDS

Effective 1/1/2026

Every gown in our online boutique has been chosen with care, and we want you to feel confident before you say yes. If you’d like to try a gown on before ordering online, we’d love to arrange an appointment for you at our Los Angeles or New York salon. Just let us know which gown you have in mind, and we’ll confirm where it is and set up a time that works best for you. We want you to love your gown and feel it’s everything you hoped for and more, so please don’t hesitate to reach out if you’re interested. We’re here for you every step of the way.

Please read our policy before completing your purchase.

All online sales are final. Every gown, sample gown, bridal mini, veil, and accessory purchased on jaxonjamescouture.com is final sale. We do not offer refunds, exchanges, or store credit on online purchases.

Sample gowns, sold as-is. Our sample gowns are one-of-a-kind floor samples that brides have tried on in our salons. Each is sold as-is, in its current condition, and may show gentle signs of wear, such as light soiling at the hem, minor lace or beading wear, or less fullness from frequent try-ons. We note known wear on every listing.

Brand new gowns. Our brand new gowns are never worn and ready to ship. They are final sale, just like our samples.

Before you buy. Gowns are sold in the size listed, and alterations are not included in the purchase price. If you have questions about sizing, fit, or condition, our stylists would love to help. We're happy to send additional photos or details before you purchase.

If your order arrives damaged. If your order arrives damaged, or noticeably different from its listing, please contact us within 48 hours of delivery with photos of the item and its packaging. We'll review each case with care and work with you toward a resolution.

If we can't ship on time. If we're unable to ship your order within the time stated on our Shipping page, we'll let you know right away and give you the option to cancel for a full refund.

Purchases made in our salons are covered by the sales contract signed at the time of purchase.

A written copy of this policy is available upon request.

Questions? We're here for you.

Los Angeles: la@jaxonjamescouture.com · 323.337.4305

New York: nyc@jaxonjamescouture.com · 917.344.9380